Terms & Conditions

1. DEFINITIONS AND INTERPRETATION

For the purposes of these Terms and Conditions:

• First Express, We, Us or Our: Refers to First Express, its business operations, authorised representatives, employees, affiliates, successors and permitted assigns.
• Customer, You or Your: Refers to any individual, business, organisation, company or legal entity accessing our website or requesting, purchasing or using our services.
• Website: Refers to the official First Express website, associated digital platforms, applications, portals and any other online interfaces operated or authorised by First Express.
• Services: Includes shipping, freight forwarding, transportation coordination, cargo collection, delivery, warehousing, storage, customs documentation assistance, cargo handling, tracking and other logistics-related services offered by First Express.
• Shipment: Refers to any parcel, package, consignment, container, freight, merchandise, document or other goods entrusted to First Express or arranged for transportation through its services.
• Shipper: The person or entity sending or arranging the transportation of goods.
• Consignee: The intended recipient or authorised receiver of a shipment.
• Carrier: Any airline, shipping line, road transporter, courier, freight operator, logistics provider or other third party involved in transporting or handling a shipment.
• Third-Party Service Provider: Any independent organisation or individual engaged to perform part of the services.
• Applicable Laws: All relevant laws, regulations, conventions, regulatory requirements, customs rules, safety standards and legally binding obligations applicable to the particular service, transaction, shipment or parties involved.

Headings are provided for convenience and do not affect the interpretation of these Terms. References to singular terms include plural terms and vice versa where the context permits.

2. SCOPE OF SERVICES

2.1. First Express provides shipping, freight and logistics-related services, which may include:

• Domestic and international shipping.
• Air freight and sea freight arrangements.
• Road transportation and cargo delivery.
• Import and export logistics coordination.
• Freight forwarding and shipment management.
• Parcel and package transportation.
• Cargo collection, handling and distribution.
• Warehousing and temporary storage arrangements.
• Shipment tracking and delivery coordination.
• Customs documentation and clearance coordination, where offered.
• Specialised cargo transportation and handling, subject to availability and applicable restrictions.
• Other logistics services communicated through our official platforms.

2.2. The specific services available for a particular shipment will depend on the destination, origin, cargo classification, transportation route, carrier availability, operational capacity and applicable regulatory requirements.

2.3. First Express reserves the right to determine the appropriate operational arrangements, transportation methods, carriers and service providers required to fulfil an accepted booking, subject to the agreed service specifications.

2.4. Unless expressly agreed otherwise in writing, First Express does not guarantee that every service will be available on every route or for every category of cargo.

2.5. Any service description published on our website is provided for general information and does not constitute an unconditional offer to transport any particular shipment.

3. ACCEPTANCE OF BOOKINGS AND SERVICE AGREEMENTS

3.1. Submission of an enquiry, booking request, quotation request or shipment instruction does not automatically create a binding transportation contract or guarantee acceptance by First Express.

3.2. A booking shall be considered accepted only when First Express has reviewed the relevant information and communicated confirmation through an authorised communication channel.

3.3. First Express may request additional information, supporting documentation, cargo photographs, identification, declarations or other verification materials before accepting a shipment.

3.4. First Express reserves the right to reject, suspend, cancel or decline any booking where:

• The shipment contains prohibited or restricted goods.
• Information supplied is inaccurate, incomplete or misleading.
• The shipment presents unacceptable safety, security or compliance risks.
• The proposed transportation route is unavailable.
• The customer fails to satisfy payment requirements.
• Required documents or permits are unavailable.
• The shipment would expose First Express or its service providers to legal, financial or operational risks.
• Acceptance would conflict with applicable laws or regulatory requirements.

3.5. Any written quotation, booking confirmation, invoice or separately executed service agreement may contain additional conditions applicable to the relevant transaction.

3.6. Where a separate written agreement conflicts with these Terms, the specific agreement shall prevail to the extent of the inconsistency, unless otherwise expressly stated.

4. QUOTATIONS, PRICING AND SERVICE CHARGES

4.1. All quotations are based on the information supplied by the customer at the time of the request.

4.2. Quotations may consider:

• Actual cargo weight.
• Volumetric or dimensional weight.
• Cargo size and measurements.
• Collection and delivery locations.
• Transportation route.
• Shipping method.
• Cargo classification.
• Packaging and handling requirements.
• Insurance arrangements.
• Customs duties, taxes and other statutory charges.
• Fuel surcharges and carrier adjustments.
• Storage, warehousing and special handling costs.

4.3. First Express reserves the right to revise a quotation where the actual shipment specifications differ from the information initially provided.

4.4. Unless expressly confirmed as fixed in writing, quotations are estimates and remain subject to verification and applicable third-party charges.

4.5. Any additional charges arising from inaccurate declarations, remeasurement, reweighing, storage, customs inspections, failed delivery, additional handling or other unforeseen operational requirements may be charged to the customer.

4.6. Prices and charges shall be communicated through an authorised First Express channel.

4.7. Customers are responsible for reviewing quotations, invoices and payment instructions before completing transactions.

4.8. Currency conversion, exchange-rate adjustments, international transaction fees and payment processing charges may apply where relevant.

5. PAYMENT TERMS AND FINANCIAL OBLIGATIONS

5.1. Customers must pay all agreed charges within the payment period communicated by First Express.

5.2. First Express may require full or partial payment before accepting, collecting, processing, dispatching or releasing a shipment.

5.3. Failure to make payment within the stipulated period may result in:

• Suspension of the booking.
• Delay in shipment processing.
• Cancellation of the requested service.
• Additional storage or administrative charges.
• Suspension of future services.
• Recovery action for outstanding amounts, subject to applicable law.

5.4. Customers are responsible for all charges associated with their shipments, including charges arising from incomplete documentation, inaccurate information, failed delivery, customs requirements and additional handling.

5.5. First Express reserves the right to withhold the release or delivery of goods where legally permissible until outstanding charges have been settled.

5.6. Where permitted by applicable law and the relevant contractual arrangement, First Express may exercise a lien over goods in its possession for unpaid charges relating to the shipment or other agreed obligations.

5.7. Payments must be made through authorised payment channels. First Express shall not be responsible for payments made to unauthorised individuals or accounts.

5.8. Any disputed invoice must be reported promptly, with supporting information. The undisputed portion remains payable within the agreed payment period.

6. CUSTOMER REPRESENTATIONS AND RESPONSIBILITIES

6.1. By requesting or using our services, you represent and warrant that:

• You are legally entitled to enter into the relevant service agreement.
• You have the authority to arrange transportation of the goods.
• All information supplied is accurate, complete and current.
• The goods are lawfully owned, possessed or authorised for transportation.
• The shipment does not violate applicable laws or third-party rights.
• All required permits, licences, declarations and supporting documents have been obtained or will be provided when required.

6.2. Customers must provide accurate information concerning:

• Sender and recipient details.
• Collection and delivery addresses.
• Contact telephone numbers and email addresses.
• Cargo descriptions.
• Quantity, weight and dimensions.
• Declared cargo value.
• Nature and classification of goods.
• Special handling instructions.
• Relevant customs and commercial documentation.

6.3. Customers must immediately notify First Express of any changes to shipment details.

6.4. Customers are responsible for ensuring that their goods are adequately packaged, secured, labelled and prepared for transportation unless packaging services have been expressly included in the booking.

6.5. Customers must disclose any fragile, perishable, hazardous, temperature-sensitive, unusually valuable or otherwise sensitive cargo before booking.

6.6. Customers must cooperate with reasonable requests for additional information, inspections, verification and documentation.

6.7. First Express shall not be responsible for losses or additional charges arising from the customer's failure to fulfil these obligations, subject to applicable law.

7. PROHIBITED, RESTRICTED AND DANGEROUS GOODS

7.1. Customers must not submit goods that are prohibited, unlawful, dangerous or restricted under applicable laws, transportation regulations, carrier requirements or the rules governing the shipment's origin, transit or destination.

7.2. Restricted or prohibited items may include, without limitation:

• Illegal narcotics and controlled substances.
• Undeclared weapons, ammunition and explosives.
• Counterfeit or unlawfully reproduced products.
• Stolen property and unlawfully obtained goods.
• Hazardous chemicals and toxic substances.
• Radioactive materials.
• Biological hazards and infectious substances.
• Unauthorised pharmaceutical products.
• Certain batteries and flammable materials.
• Currency, negotiable instruments and precious valuables where restricted.
• Wildlife products and environmentally restricted materials.
• Goods prohibited by customs, aviation, maritime or transportation authorities.

7.3. Certain goods may be transportable only under specific conditions, permits, declarations, packaging requirements or specialised handling arrangements.

7.4. Customers must disclose the true nature of all goods before booking.

7.5. First Express reserves the right to refuse, inspect, isolate, return, suspend or otherwise deal with a shipment containing suspected prohibited or undeclared goods, subject to applicable law and the requirements of competent authorities.

7.6. Customers shall be responsible for losses, penalties, damages, expenses and liabilities arising from unlawful, undeclared or misrepresented goods to the extent attributable to their acts or omissions.

7.7. First Express may notify relevant authorities where required or permitted by law.

8. PACKAGING, LABELLING AND CARGO CONDITION

8.1. All goods must be packed appropriately for their nature, weight, dimensions, handling requirements and intended transportation method.

8.2. Packaging must be sufficient to protect the contents against reasonably foreseeable transportation and handling conditions.

8.3. All shipments must carry accurate labels, addresses, identification marks and handling instructions where required.

8.4. First Express may refuse goods that are inadequately packaged, improperly labelled, leaking, damaged, unsafe or unsuitable for the agreed transportation method.

8.5. Where First Express agrees to arrange packaging, repackaging or additional protection, the scope and associated charges shall be communicated to the customer.

8.6. First Express shall not automatically assume responsibility for internal damage resulting from inadequate packaging, concealed defects, inherent product characteristics or improper preparation by the customer, subject to applicable law.

9. COLLECTION, HANDLING AND TRANSPORTATION

9.1. Collection arrangements shall be based on the details confirmed during booking.

9.2. Customers must ensure that shipments are ready for collection at the agreed time and location.

9.3. Additional charges may apply where:

• Collection cannot be completed due to customer unavailability.
• The collection address is inaccurate.
• Access to the premises is restricted.
• Cargo is not ready for collection.
• Shipment dimensions or weight differ from the declared specifications.
• Additional equipment, labour or specialised handling is required.

9.4. First Express may arrange transportation through its own operational resources or through independent carriers, agents, contractors and logistics partners.

9.5. First Express may select or change transportation arrangements where reasonably necessary for operational, safety, security, regulatory or logistical reasons.

9.6. Customers acknowledge that a shipment may pass through multiple transportation facilities, handling locations, transit hubs or service providers before reaching its destination.

9.7. First Express will use reasonable care in coordinating the services it has expressly undertaken.

10. DELIVERY AND PROOF OF DELIVERY

10.1. Delivery shall be made to the address or authorised recipient specified in the confirmed booking.

10.2. Customers are responsible for ensuring that delivery information is accurate and that the consignee is available to receive the shipment.

10.3. First Express or its appointed delivery partner may require reasonable verification of the recipient's identity or authority before releasing goods.

10.4. Delivery may be evidenced by:

• A signed delivery receipt.
• Electronic proof of delivery.
• A delivery confirmation notification.
• A recognised carrier tracking record.
• Other reasonable evidence of completed delivery.

10.5. Where delivery cannot be completed because of recipient unavailability, incorrect details, restricted access, refusal to accept delivery or other circumstances attributable to the customer or recipient, additional arrangements and charges may apply.

10.6. First Express may arrange redelivery, temporary storage or return transportation, subject to availability and applicable charges.

10.7. Customers must report apparent shortages, visible damage or delivery discrepancies promptly after receiving the goods.

11. SHIPPING TIMELINES AND DELAYS

11.1. All estimated collection, dispatch, transit and delivery dates are indicative unless a specific guaranteed service has been expressly agreed in writing.

11.2. First Express does not guarantee delivery at a particular time or date unless such guarantee forms part of an expressly confirmed service agreement.

11.3. Shipments may experience delays due to:

• Weather conditions and natural events.
• Traffic and transportation congestion.
• Carrier capacity limitations.
• Mechanical failures.
• Port, airport or terminal congestion.
• Customs inspections and regulatory procedures.
• Security checks.
• Strikes and industrial disputes.
• Public emergencies.
• Government restrictions.
• Incomplete or inaccurate documentation.
• Delays caused by third-party service providers.
• Events beyond reasonable operational control.

11.4. First Express will use reasonable efforts to communicate material delays when relevant information becomes available.

11.5. A delay shall not automatically constitute a breach of contract where it results from circumstances for which First Express is not legally responsible.

11.6. Nothing in this section excludes liability for delays where such exclusion is prohibited by applicable law.

12. CUSTOMS, IMPORTS, EXPORTS AND REGULATORY COMPLIANCE

12.1. International shipments may be subject to customs procedures, inspections, declarations, duties, taxes, import restrictions, export controls and other regulatory requirements.

12.2. Customers are responsible for ensuring that all information and documentation supplied for customs purposes is accurate and complete.

12.3. Customers must provide all required commercial invoices, packing lists, permits, certificates, declarations and supporting documents.

12.4. Unless otherwise expressly agreed in writing, customers or the designated importer or exporter shall be responsible for applicable customs duties, taxes, levies, assessments and clearance charges.

12.5. First Express may assist with documentation and customs coordination where such services are offered. However, First Express does not control the decisions, inspection procedures, assessments or release decisions of customs and other regulatory authorities.

12.6. First Express does not guarantee customs clearance or approval within a particular period.

12.7. Where a shipment is detained, seized, rejected, inspected or delayed by a competent authority, First Express will provide reasonable assistance within the scope of its services and available information.

12.8. Customers remain responsible for the accuracy of their declarations and any consequences arising from false, misleading or incomplete information supplied by them.

12.9. First Express reserves the right to decline any transaction that presents an unacceptable compliance risk.

13. TRACKING AND SHIPMENT INFORMATION

13.1. First Express may provide shipment tracking facilities through its website or other authorised communication channels.

13.2. Tracking information is provided for convenience and general shipment visibility.

13.3. Tracking updates may be delayed, incomplete or dependent on information received from independent carriers and service providers.

13.4. First Express does not guarantee continuous, uninterrupted or real-time tracking accuracy.

13.5. Tracking information does not independently constitute proof of the physical condition, value or contents of a shipment.

13.6. Customers must not misuse, manipulate or attempt to gain unauthorised access to shipment tracking systems.

14. LOSS, DAMAGE, SHORTAGE AND SHIPMENT DISCREPANCIES

14.1. Customers must inspect shipments upon delivery, where reasonably possible, and report visible damage, shortages, tampering or other discrepancies promptly.

14.2. Claims should include:

• The shipment or tracking reference.
• A description of the issue.
• Photographs or other evidence.
• Relevant invoices or proof of value.
• Delivery records.
• Supporting correspondence.
• Any other information reasonably required to investigate the claim.

14.3. First Express will review properly submitted claims and may request further documentation or inspection.

14.4. Customers must take reasonable steps to preserve damaged goods, packaging and other relevant evidence until the claim has been assessed.

14.5. Any applicable contractual, statutory or carrier notification periods shall be observed. Customers should submit claims as soon as reasonably possible.

14.6. First Express shall not be liable for any loss, damage or shortage to the extent that it results from:

• Inaccurate or incomplete shipment declarations.
• Inadequate packaging or labelling.
• Inherent defects or deterioration of the goods.
• The nature of the goods themselves.
• Acts or omissions of the customer, shipper or consignee.
• Failure to comply with handling instructions.
• Unlawful or prohibited shipment contents.
• Customs or regulatory intervention not attributable to First Express's breach.
• Circumstances beyond First Express's reasonable control.

14.7. This section does not exclude or restrict any liability that cannot lawfully be excluded.

15. LIMITATION OF LIABILITY

15.1. First Express shall be responsible for performing the services it has expressly undertaken with reasonable care and in accordance with applicable contractual and legal obligations.

15.2. To the fullest extent permitted by applicable law, First Express shall not be liable for indirect, incidental, special, exemplary or consequential losses, including:

• Loss of anticipated profits.
• Loss of business opportunities.
• Loss of anticipated savings.
• Loss of revenue.
• Loss of goodwill.
• Business interruption.
• Loss of future contracts.
• Reputational damage.
• Indirect commercial losses.

15.3. To the fullest extent permitted by applicable law, First Express's liability for physical loss of or damage to goods shall be determined by the applicable transportation agreement, relevant mandatory legal provisions, applicable international conventions where relevant, and any expressly agreed insurance or declared-value arrangement.

15.4. Where no mandatory liability regime or specific written liability arrangement applies, any contractual limitation of liability must be agreed in writing and interpreted subject to applicable law.

15.5. First Express shall not be liable for the acts or omissions of independent carriers and service providers beyond the liability imposed on First Express under applicable law or an expressly accepted contractual obligation.

15.6. Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence where legally non-excludable, death or personal injury caused by negligence where legally non-excludable, or any other liability that cannot lawfully be excluded or restricted.

15.7. Customers acknowledge that different transportation methods and routes may be governed by different mandatory liability rules.

16. CARGO INSURANCE AND DECLARED VALUE

16.1. First Express may offer or facilitate cargo insurance through authorised insurance providers where available.

16.2. Unless expressly confirmed in writing, cargo insurance is not automatically included in any quotation or booking.

16.3. Customers are responsible for reviewing the scope, exclusions, coverage limits, deductibles and conditions of any insurance policy.

16.4. Customers should accurately declare the full value and nature of their goods when requesting insurance or additional protection.

16.5. First Express does not act as an insurer merely by arranging transportation or facilitating an insurance quotation.

16.6. Insurance claims shall be subject to the relevant policy terms, conditions, exclusions and claims procedures.

16.7. Where insurance is not purchased, customers acknowledge that their recovery rights will be determined by the applicable contractual and legal liability framework.

17. THIRD-PARTY CARRIERS, AGENTS AND SERVICE PROVIDERS

17.1. First Express may engage independent carriers, freight operators, shipping lines, airlines, customs agents, warehouse operators, delivery companies and other service providers to fulfil or support its services.

17.2. Such third parties may operate under their own contractual terms, transportation conditions, operational policies and liability limitations.

17.3. Where legally permissible, the relevant third-party terms may apply to the services they independently perform.

17.4. First Express shall communicate material third-party conditions where reasonably necessary and available.

17.5. First Express does not guarantee the independent operational performance of third-party providers beyond obligations imposed on First Express by applicable law or the relevant service agreement.

17.6. Nothing in this section removes any direct contractual responsibility or statutory liability that First Express may have to the customer.

18. STORAGE, ABANDONED AND UNCOLLECTED SHIPMENTS

18.1. First Express may arrange temporary storage where a shipment cannot be delivered, collected or dispatched as originally planned.

18.2. Storage fees, handling charges and other applicable costs may be imposed where goods remain uncollected beyond the agreed period.

18.3. First Express may notify the customer or consignee of uncollected shipments through available contact details.

18.4. Where a shipment remains unclaimed, undeliverable or abandoned, First Express may take reasonable steps permitted by applicable law, including arranging return transportation, continued storage, transfer, disposal or other lawful treatment.

18.5. Customers shall remain responsible for applicable storage, transportation, handling and other outstanding charges.

18.6. First Express shall not dispose of or otherwise deal with goods contrary to applicable legal requirements.

19. CANCELLATIONS, MODIFICATIONS AND REFUNDS

19.1. Customers may request cancellation or modification of a booking through an authorised First Express communication channel.

19.2. Cancellation requests are subject to the shipment's operational status and the terms communicated during booking.

19.3. Charges already incurred, including collection, handling, transportation, documentation, storage, carrier cancellation and administrative costs, may be deducted from any eligible refund where permitted by law.

19.4. Bookings that have already been dispatched, collected, processed or handed over to a carrier may not be eligible for cancellation or a full refund.

19.5. Refunds shall be assessed according to the agreed service terms and applicable consumer protection requirements.

19.6. First Express reserves the right to cancel or suspend a service where fulfilment becomes unlawful, unsafe, impossible or commercially unreasonable due to circumstances outside its reasonable control.

19.7. Where First Express cancels a service without customer fault, any refund or alternative arrangement shall be determined in accordance with the applicable agreement and mandatory law.

20. INDEMNIFICATION

20.1. To the fullest extent permitted by applicable law, customers shall indemnify and hold First Express, its employees, authorised representatives and service partners harmless against reasonable losses, liabilities, claims, penalties, damages and expenses arising from:

• False, inaccurate or misleading shipment declarations.
• Illegal, prohibited or undeclared goods.
• Breach of these Terms.
• Violation of applicable laws or third-party rights.
• Inadequate packaging or improper preparation of goods.
• Failure to provide required permits or documentation.
• Unauthorised use of another person's identity or account.
• Claims arising from the customer's instructions, acts or omissions.
• Damage caused by goods supplied or submitted by the customer.

20.2. This indemnity shall apply only to the extent that the relevant loss or liability is attributable to the customer's acts, omissions or breach.

20.3. Nothing in this section requires a customer to indemnify First Express for losses arising from First Express's own conduct to the extent such indemnification would be unlawful.

21. FORCE MAJEURE AND EVENTS BEYOND REASONABLE CONTROL

21.1. First Express shall not be held responsible for failure or delay in performing obligations to the extent caused by events beyond its reasonable control, subject to applicable law.

21.2. Such events may include:

• Natural disasters.
• Floods, earthquakes and severe weather.
• War, armed conflict and civil unrest.
• Terrorism and security emergencies.
• Epidemics and pandemics.
• Government restrictions and regulatory interventions.
• Port, airport or border closures.
• Strikes and industrial action.
• Major transportation disruptions.
• Power, telecommunications or critical infrastructure failures.
• Cyberattacks and widespread system disruptions.
• Carrier or supplier failures.
• Other unforeseeable events beyond reasonable operational control.

21.3. First Express shall use reasonable efforts to minimise the impact of such events and resume affected services where practicable.

21.4. Where a force majeure event continues for an extended period, First Express may suspend or terminate the affected service in accordance with applicable law and the relevant agreement.

21.5. Any payments, refunds or outstanding obligations arising from an affected service shall be addressed under the applicable contractual and legal requirements.

22. ANTI-FRAUD, SANCTIONS AND COMPLIANCE

22.1. First Express is committed to conducting its operations responsibly, ethically and in accordance with applicable laws and regulatory requirements.

22.2. Customers must not use First Express services for money laundering, terrorist financing, sanctions evasion, fraud, trafficking, smuggling, tax evasion or any other unlawful activity.

22.3. Customers must provide accurate identification, ownership information, cargo details and other verification documents where reasonably required.

22.4. First Express reserves the right to conduct reasonable customer, shipment, transaction and compliance checks.

22.5. First Express may refuse, suspend or terminate a transaction where it reasonably suspects unlawful activity, sanctions violations, fraudulent conduct or other material compliance concerns.

22.6. Where required by applicable law, First Express may disclose relevant information to competent authorities.

22.7. Customers shall not attempt to circumvent applicable trade restrictions, export controls, embargoes or other legal requirements through First Express services.

23. PRIVACY AND PERSONAL DATA PROTECTION

23.1. First Express may collect and process personal information necessary to provide its services and operate its website.

23.2. Such information may include:

• Customer names and business details.
• Email addresses and telephone numbers.
• Collection and delivery addresses.
• Shipment and tracking information.
• Payment and transaction records.
• Identification and verification documents.
• Communication records.
• Technical information relating to website usage.

23.3. Personal information may be used for:

• Processing enquiries and bookings.
• Coordinating shipments.
• Communicating with customers.
• Providing tracking and delivery updates.
• Processing payments.
• Preventing fraud and unlawful activities.
• Meeting applicable regulatory obligations.
• Improving website functionality and service delivery.
• Resolving disputes and managing customer relationships.

23.4. Where necessary for service delivery, information may be shared with authorised carriers, logistics partners, payment providers, customs agents, technology providers and other relevant service providers.

23.5. First Express will take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse or loss.

23.6. Personal information shall be retained only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal and regulatory retention obligations.

23.7. Customers may have rights relating to access, correction, deletion, restriction or other processing of their personal information, depending on the laws applicable to the relevant processing activity.

23.8. Further details are available in our Privacy Policy.

24. COOKIES AND WEBSITE TECHNOLOGIES

24.1. First Express may use cookies, session technologies, analytics tools and similar technologies to support website functionality, security, user preferences and performance.

24.2. Certain cookies may be necessary for the website to operate correctly.

24.3. Other cookies may be used for analytics, performance measurement or optional functionality, subject to applicable consent requirements.

24.4. Customers may manage cookie preferences through available website settings or their browser controls.

24.5. Disabling certain cookies may affect website functionality.

24.6. Further information is available in our Cookies Policy.

25. WEBSITE ACCESS AND ACCEPTABLE USE

25.1. Customers may use the First Express website solely for lawful purposes and in accordance with these Terms.

25.2. You must not:

• Attempt unauthorised access to our website, servers or systems.
• Interfere with the security or operation of our platforms.
• Introduce malicious software, viruses or harmful code.
• Attempt to extract restricted information or customer records.
• Misrepresent your identity or authority.
• Use automated tools to overload or disrupt our services.
• Submit fraudulent, misleading or unlawful information.
• Use our website to conduct activities that violate third-party rights.
• Attempt to manipulate shipment tracking or booking records.

25.3. First Express reserves the right to restrict or suspend access where misuse, security threats or violations are identified.

25.4. We do not guarantee uninterrupted or error-free website availability. Maintenance, technical faults, upgrades and other operational issues may temporarily affect access.

26. INTELLECTUAL PROPERTY RIGHTS

26.1. All intellectual property rights associated with the First Express website and its original content, branding, logos, graphics, text, design elements, software and other materials are owned by First Express or used under appropriate authorisation.

26.2. No provision of these Terms transfers ownership of intellectual property to a customer.

26.3. Customers may not reproduce, distribute, modify, commercially exploit or publicly display First Express intellectual property without prior written permission.

26.4. Any unauthorised use, copying, reproduction or exploitation of protected materials may result in legal action where permitted by applicable law.

26.5. Customers retain ownership of materials and information they lawfully submit, subject to the limited rights necessary for First Express to provide its services.

27. COMMUNICATIONS AND ELECTRONIC RECORDS

27.1. First Express may communicate with customers through email, telephone, website notifications, messaging platforms and other authorised electronic channels.

27.2. Customers consent to receiving service-related communications necessary for processing bookings, payments, collections, deliveries, tracking and customer support.

27.3. Electronic quotations, invoices, receipts, confirmations, shipment records and communications may be used as evidence of relevant transactions, subject to applicable evidentiary requirements.

27.4. Customers are responsible for maintaining accurate contact information and monitoring communications relating to their shipments.

27.5. First Express shall not be responsible for communications that cannot be delivered due to incorrect contact details, customer-controlled filtering or technical issues outside its reasonable control.

28. SUSPENSION AND TERMINATION OF SERVICES

28.1. First Express may suspend, restrict or terminate access to its website or services where:

• A customer materially breaches these Terms.
• Fraudulent or suspicious activity is identified.
• Required payments remain outstanding.
• Required documentation is not provided.
• Continued service would violate applicable laws.
• A shipment presents safety or security concerns.
• A customer abuses or misuses First Express systems.
• Continued service becomes operationally impossible.

28.2. Where reasonably practicable and legally permissible, First Express may notify the customer before taking such action.

28.3. Suspension or termination shall not automatically extinguish outstanding payment obligations or liabilities that arose before termination.

28.4. Provisions intended by their nature to survive termination shall remain effective, including provisions relating to payment, liability, indemnification, confidentiality, intellectual property and dispute resolution.

29. CONFIDENTIALITY

29.1. First Express and its customers shall take reasonable steps to protect confidential business, commercial, operational and transactional information received through their dealings.

29.2. Confidential information shall not be disclosed to unauthorised parties except where disclosure is necessary to perform the agreed services, obtain professional advice, enforce contractual rights or comply with applicable legal requirements.

29.3. This obligation does not apply to information that is publicly available through lawful means or was independently obtained without a breach of confidentiality obligations.

30. THIRD-PARTY WEBSITES AND EXTERNAL LINKS

30.1. The First Express website may contain links to third-party websites, platforms, payment systems or service providers.

30.2. Such links are provided for convenience and do not necessarily constitute an endorsement or guarantee of the third party's services.

30.3. First Express does not control the content, privacy practices, security or availability of external websites.

30.4. Customers access third-party websites at their own discretion and subject to the applicable terms and policies of those providers.

31. APPLICABLE LAWS AND INTERNATIONAL COMPLIANCE

31.1. First Express is committed to conducting its business in accordance with all laws, regulations, international conventions, regulatory standards and legal requirements applicable to its operations and the services it provides.

31.2. As First Express may facilitate shipments involving multiple countries, territories, transportation routes and service providers, different legal and regulatory requirements may apply to different aspects of a shipment.

31.3. These Terms shall be interpreted and applied consistently with mandatory legal requirements applicable to the relevant transaction, transportation service, shipment and parties.

31.4. Nothing in these Terms is intended to exclude, override or restrict any mandatory legal rights, consumer protections, transportation conventions or statutory obligations that cannot lawfully be excluded or restricted.

31.5. Where an applicable international transportation convention or mandatory legal framework governs a shipment, the relevant provisions shall apply to the extent legally required.

31.6. Customers are responsible for complying with applicable requirements relating to the goods they ship, including import, export, customs, product safety, licensing and documentation requirements.

31.7. First Express reserves the right to modify its operational procedures where necessary to comply with changes in applicable laws or regulatory requirements.

32. DISPUTE RESOLUTION

32.1. In the event of a dispute arising from these Terms or any First Express service, the parties shall first endeavour to resolve the matter through good-faith communication and reasonable negotiations.

32.2. Customers should submit complaints or disputes through First Express's authorised customer support channels, providing relevant booking references and supporting information.

32.3. Where an informal resolution cannot be achieved, the parties may pursue mediation, arbitration or other legally recognised dispute resolution procedures where appropriate and legally permissible.

32.4. Nothing in this section prevents either party from seeking urgent interim or protective relief from a competent authority or tribunal where legally available.

32.5. Any dispute resolution arrangement shall remain subject to mandatory jurisdictional, consumer protection and other applicable legal requirements.

33. SEVERABILITY

33.1. If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where legally permissible.

33.2. Where modification is not possible, the affected provision shall be severed without invalidating the remaining provisions.

33.3. The remaining Terms shall continue in full force and effect to the extent permitted by applicable law.

34. NO WAIVER

34.1. Failure or delay by First Express to exercise any right or remedy under these Terms shall not constitute a waiver of that right or remedy.

34.2. Any waiver must be expressly communicated by an authorised representative of First Express.

34.3. A waiver relating to one particular circumstance shall not automatically apply to any subsequent breach or circumstance.

35. ASSIGNMENT AND TRANSFER

35.1. First Express may assign, transfer, subcontract or otherwise delegate the performance of its contractual rights and obligations where reasonably necessary for business operations and legally permissible.

35.2. Customers may not transfer their rights or obligations under a booking or service agreement without prior written consent from First Express, except where permitted by applicable law.

36. AMENDMENTS TO THESE TERMS

36.1. First Express reserves the right to update, revise or amend these Terms to reflect changes in its business operations, services, technology, contractual arrangements or applicable legal requirements.

36.2. Updated Terms shall be published on the official First Express website with a revised effective or last-updated date.

36.3. Continued use of the website following publication of revised Terms constitutes acceptance of the updated Terms to the extent permitted by applicable law.

36.4. Changes shall not retrospectively alter an existing confirmed service agreement unless agreed by the parties or required by applicable law.

37. ENTIRE AGREEMENT

37.1. These Terms, together with any applicable quotation, confirmed booking, service agreement, Privacy Policy, Cookies Policy and other expressly incorporated documents, constitute the contractual framework governing the relevant use of First Express services.

37.2. No informal statement, advertisement or general website description shall override an expressly confirmed contractual provision.

37.3. Nothing in this section excludes liability for fraudulent misrepresentation or any other liability that cannot lawfully be excluded.

38. CONTACT AND LEGAL NOTICES

For questions, complaints, legal notices, shipment enquiries or clarification concerning these Terms and Conditions, please contact First Express through the following official communication channel:

Company: First Express

Email: hello@firstexpresscargo.com

Website: First Express Official Website

Customers should include their booking reference, tracking number or relevant transaction details when contacting us about a specific shipment.

CARGOPULSE

Connecting Businesses. Moving Goods. Delivering Confidence.

By accessing our website or using our services, you acknowledge that you have read, understood and agreed to these Terms and Conditions, subject always to mandatory rights and protections under applicable law.