Cookies Policy

1. WHAT ARE COOKIES?

Cookies are small text files that websites may store on your computer, mobile device, tablet or other internet-enabled device when you visit a website.

They enable websites to recognise a browser, maintain sessions, remember preferences, support security functions and improve the overall browsing experience.

Cookies may contain information such as unique identifiers, session references, website preferences and technical information relating to website interactions.

Cookies do not ordinarily contain executable programmes and cannot independently access other files stored on your device.

In addition to cookies, websites may use other technologies, including:

• Session Storage: A browser technology that temporarily stores information for a particular browsing tab or session.
• Local Storage: A browser storage mechanism that retains certain information until it is manually removed or cleared by the website.
• Pixel Tags: Small tracking elements that may help determine whether certain website content or communications have been accessed.
• Web Beacons: Technologies used to measure interactions with website pages or electronic communications.
• Device Identifiers: Technical identifiers that may help recognise a particular device or browser.
• Scripts and Similar Technologies: Code used to support website functionality, analytics, security and other services.

For the purposes of this Policy, these technologies are collectively referred to as "Cookies and Similar Technologies".

2. WHY CARGOPULSE USES COOKIES

First Express uses cookies and similar technologies to support the operation, security and performance of its website.

These technologies may be used to:

• Maintain secure browsing sessions.
• Support website navigation and functionality.
• Protect forms against unauthorised submissions and automated abuse.
• Remember relevant user preferences.
• Improve website loading and performance.
• Maintain the stability of website features.
• Identify technical errors and operational issues.
• Understand how visitors interact with website content, where applicable.
• Support analytics and performance measurement where enabled.
• Facilitate advertising and marketing technologies where introduced and legally permitted.

The specific technologies used may change as our website, digital services and operational requirements evolve.

3. TYPES OF COOKIES

Cookies may be classified according to their purpose and duration.

3.1 Strictly Necessary Cookies

These cookies are essential for the proper functioning, security and operation of our website.

They may be used to:

• Maintain website sessions.
• Support secure form submissions.
• Prevent certain types of automated abuse.
• Maintain essential website functionality.
• Support authentication and access controls where available.
• Preserve necessary technical information during browsing.

Strictly necessary cookies cannot generally be disabled through our website without affecting essential functionality.

Where applicable law permits, these cookies may operate without separate consent because they are necessary to provide a service expressly requested by the user.

3.2 Functional Cookies

Functional cookies help websites remember preferences and improve user experience.

Depending on the features available, they may be used to remember:

• Language preferences.
• Website display settings.
• Previously selected options.
• User interface preferences.
• Other settings that improve website navigation.

These technologies may not be essential for the website to operate but can make the experience more convenient.

Where required by applicable law, functional cookies will only be activated after obtaining the necessary consent.

3.3 Analytics and Performance Cookies

Analytics cookies help website operators understand how visitors interact with their platforms.

Where implemented, they may collect information such as:

• Pages visited.
• Time spent on website pages.
• Navigation patterns.
• Browser and device information.
• General geographic information derived from technical data.
• Referral sources.
• Website performance information.
• Technical errors and usage statistics.

This information may be used to identify website performance issues, improve navigation, understand visitor behaviour and enhance our digital services.

Analytics technologies will only be activated in accordance with applicable consent and data protection requirements.

3.4 Advertising and Marketing Cookies

Advertising and marketing cookies may be used to support relevant promotional activities and measure the effectiveness of advertising campaigns.

Where implemented, these technologies may:

• Measure advertising performance.
• Identify interactions with promotional content.
• Limit repeated display of advertisements.
• Help deliver relevant marketing content.
• Measure campaign conversions.
• Support advertising-related reporting.

First Express does not intend to use advertising cookies without providing any consent or preference controls required by applicable law.

3.5 Social Media and Third-Party Integration Cookies

Some website features may integrate with external platforms or services.

Where such integrations are enabled, third-party technologies may collect information about interactions with embedded content, social media features or external services.

These technologies are governed by the relevant third-party providers' privacy and cookie policies.

Where required, First Express will obtain appropriate consent before activating non-essential third-party technologies.

4. COOKIES AND STORAGE TECHNOLOGIES CURRENTLY USED BY CARGOPULSE

Based on the website functionality reviewed when this Policy was prepared, First Express currently uses essential browser technologies to support website operation.

These include:

A. Server-Side Session Cookie

The website uses a server-side session cookie to maintain a browsing session and support security-related functions, including form-submission protection.

This cookie allows the website to recognise the same browser during an active session.

It does not intentionally store the message or substantive details submitted through website forms.

B. Browser Session Storage

The website uses browser session storage to support a limited homepage loading experience.

Session storage is technically different from cookies and generally remains available only within the relevant browser tab or session.

It is normally cleared when the browsing session or tab ends.

C. Other Essential Technical Storage

Additional technical storage may be used where necessary to maintain website functionality, security, stability and performance.

First Express does not intentionally use analytics, behavioural advertising or social media tracking cookies as part of the website functionality reviewed for this Policy.

The actual technologies operating on the website may change as features are updated or new services are introduced.

5. FIRST-PARTY AND THIRD-PARTY COOKIES

5.1 First-Party Cookies

First-party cookies are created directly by the website you are visiting.

First Express may use first-party cookies and similar technologies to maintain sessions, support security, remember preferences and operate website features.

5.2 Third-Party Cookies

Third-party cookies are created by external service providers whose technologies or content may be integrated into a website.

Examples may include:

• Website hosting providers.
• Security and anti-spam providers.
• Payment processing providers.
• Website analytics providers.
• Advertising platforms.
• Social media platforms.
• Embedded content providers.
• External font and image services.

Third-party providers may collect technical information when your browser interacts with their resources.

Such information may include IP addresses, browser characteristics, device information, timestamps and technical request details.

First Express does not control the independent cookie practices of external providers.

Customers should review the relevant third-party privacy and cookie policies to understand how those providers process information.

6. INFORMATION THAT COOKIES MAY COLLECT

Depending on the technologies enabled, cookies and similar technologies may collect or store information such as:

• Browser session identifiers.
• IP addresses.
• Browser type and version.
• Device type and operating system.
• Language and regional preferences.
• Website navigation information.
• Pages accessed.
• Date and time of website visits.
• Referring website information.
• Technical performance data.
• User preference settings.
• Interaction information relating to website features.

Cookies do not ordinarily collect the full contents of documents, messages or files submitted through our website.

However, technical information may sometimes be associated with other information held by First Express where necessary for security, website operation or service delivery and where legally permitted.

First Express does not intentionally use cookies to collect sensitive personal information for advertising purposes.

7. COOKIE DURATION

Cookies may remain on your device for different periods depending on their purpose.

7.1 Session Cookies

Session cookies are temporary and are generally removed when the browser session ends or the relevant browser is closed.

They may be used to maintain a user's browsing session and support essential website functionality.

7.2 Persistent Cookies

Persistent cookies remain on a device for a defined period or until they are manually deleted.

They may be used to remember preferences, maintain certain settings or support other website functions.

7.3 Session Storage Duration

Session storage is not technically a cookie.

It generally remains available within the relevant browser tab and is normally cleared when the tab or session ends.

The duration of any particular cookie or storage item depends on its configuration and the technology provider responsible for it.

8. COOKIE CONSENT AND USER PREFERENCES

First Express recognises that users should have appropriate control over non-essential tracking technologies.

Where required by applicable law, we will provide a cookie consent mechanism that allows users to make informed choices about optional cookies.

Depending on the website's available features, users may be able to:

• Accept all cookies.
• Reject non-essential cookies.
• Accept selected categories of cookies.
• Review cookie categories and their purposes.
• Change previously selected preferences.
• Withdraw consent where applicable.

Strictly necessary technologies required for essential website functionality may remain active where permitted by law.

Withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal.

Where a cookie preference mechanism is available, users may revisit their choices through the website's cookie settings.

9. MANAGING AND DISABLING COOKIES

Users can generally manage cookies through their internet browser settings.

Most browsers provide options to:

• View cookies stored on a device.
• Delete existing cookies.
• Block certain cookies.
• Block all cookies.
• Receive notifications when cookies are created.
• Clear browsing history and website storage.
• Manage permissions for individual websites.

Please note that disabling essential cookies may affect the operation of certain First Express website features.

For example, secure forms, session-dependent functions and other essential services may not operate correctly if necessary browser technologies are blocked.

Browser controls differ between devices and software providers. Users should consult their browser's official help documentation for instructions.

10. THIRD-PARTY WEBSITES AND EXTERNAL LINKS

Our website may contain links to external websites, online platforms and services operated by independent third parties.

When you access these external platforms, their own privacy policies, cookies policies and terms of use will apply.

First Express is not responsible for the content, security, privacy practices or independent data processing activities of external websites.

We encourage users to review the relevant policies before interacting with external services.

11. INTERNATIONAL DATA PROCESSING

First Express operates within an international shipping and logistics environment.

Certain website technologies and third-party service providers may process technical information through infrastructure located in different countries or territories.

Where personal information is processed or transferred internationally, First Express will take reasonable steps to ensure that such processing and transfers comply with applicable data protection requirements.

This may include implementing appropriate contractual, technical and organisational safeguards where required.

The specific arrangements may depend on the service provider, technology used and nature of the information involved.

12. DATA SECURITY AND PROTECTION

First Express takes reasonable measures to protect information collected through its website.

These measures may include:

• Secure website connections.
• Access restrictions.
• Security monitoring.
• Appropriate technical configurations.
• Protection against unauthorised access.
• Reasonable administrative and organisational safeguards.
• Periodic review of website technologies and security practices.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Users should take reasonable precautions when accessing our website and should avoid using compromised or unsecured devices when submitting sensitive information.

13. CHILDREN'S PRIVACY

First Express's website and services are intended for individuals and organisations capable of lawfully engaging with our services.

We do not knowingly use cookies or tracking technologies to target children with behavioural advertising.

Where applicable law requires parental consent or additional safeguards for the processing of children's personal information, First Express will comply with those requirements.

If we become aware that personal information has been collected unlawfully from a child, we will take reasonable steps to address the situation in accordance with applicable law.

14. CHANGES TO OUR COOKIES POLICY

First Express may update this Cookies Policy from time to time to reflect:

• Changes to website functionality.
• Introduction of new technologies.
• Changes to third-party integrations.
• Security and operational improvements.
• Changes in our data processing practices.
• Changes in applicable privacy and data protection requirements.

Any revised Policy will be published on our official website with an updated revision date.

Where material changes affect consent requirements or the use of non-essential tracking technologies, First Express will take appropriate steps to notify users or obtain renewed consent where legally required.

We encourage users to review this Policy periodically.

15. RELATIONSHIP WITH OUR PRIVACY POLICY

This Cookies Policy should be read alongside the First Express Privacy Policy and Terms and Conditions.

Our Privacy Policy provides further information about:

• Personal information collected by First Express.
• How customer information is used.
• How information may be shared with service providers.
• Data retention practices.
• Security and protection measures.
• Applicable data protection rights.
• How customers may submit privacy-related requests.

Where a particular data processing activity is not fully explained in this Cookies Policy, our Privacy Policy and applicable legal requirements should also be considered.

16. CONTACT US

If you have questions, concerns or requests relating to this Cookies Policy, our use of cookies or the processing of personal information through our website, please contact us.

Company: First Express

Email: hello@firstexpresscargo.com

Website: First Express Official Website

Please include sufficient information about your enquiry so that we can identify and respond to your request appropriately.

CARGOPULSE

Connecting Businesses. Moving Goods. Delivering Confidence.

First Express is committed to transparency, responsible data practices and compliance with applicable privacy and data protection requirements across its operations.